Black Operations

[Emiley Tomsen]

1.{Q}: Why didn’t my product show up after only 3 milliseconds?! I WANT IT NOW!!!
{A}: When SL is working normally, or at least is cooperating, you should get your product within 10-15 seconds. ***DO NOT CLICK DISCARD!!!*** If you click “Discard” instead of “Accept”, you will have to contact our customer support who will resend the item after we confirm the sale with the sales details you can obtain by following the Failed delivery procedures, listed below.

If your product has not shown up after 15 minutes or more, DO NOT ATTEMPT TO PAY FOR IT AGAIN!!! Follow the Failed Delivery Procedures below.

2.{Q}: Ok, the vendor spit script error codes at me and didn’t give me a product, what do I do?
{A}: If it’s a affiliate vendor that you attempted to purchase from, please contact the vendor owner to let him or her know that the vendor has malfunctioned. Then contact one of our Customer Support Representatives. If the vendor you attempted to purchase from is at a Black Ops store, please let the customer service agent know this when reporting the failed delivery. Then follow the failed delivery procedures listed below.

3.{Q}: I bought the wrong product, I meant to buy something else! Can I get a refund or exchange the product?
{A}: No, because all our products are at a minimum sold copy and no-trans (our guns are no-mod/copy/no-trans), we can not give refunds. It is the customers responsibility to purchase the correct item. We apologise for the inconvenience, but we have to work with the limits imposed by SL on how items are distributed.

We can only resend an item if you failed to receive the item you paid for.

4.{Q}: Are there any exceptions to the no refund/no exchange rule?
{A}: Yes, if the gun or other item you purchased is permanently broken(See terms and conditions listed below). We will give you a new one free of charge, or give a refund if we are unable to help you fix the gun. **BUT WE MUST SEE THE GUN MALFUNCTION!** Do not delete it! If you delete the gun before we can help you diagnose the problem, we will only be able to issue you a new copy of the item, nothing else.

(Terms and conditions: We will not provide refunds on out of production models, if the gun or other item you have is an out of production model, and has become permanently broken, we will provide a comparable current model as a replacement. If the gun or other item you have is a current production model, then we will only give a refund or allow a choice of a similarly priced model as an exchange, on an item if all copies (your copies and ours) of the item are broken. If your copy of the gun or other item has simply become corrupted, we will only issue you a new copy.

5.{Q}: I need Customer support help on the Black Ops item I purchased. Who do I call?
{A}: In the event of a delivery failure or any general questions on products and services, please IM one of the following;

Black Ops General Manager: SubtleSara Oh – DL/PC/CCS/DCS2

Black Ops Support Director: Emiley Tomsen - DL

Black Ops Chief Quality Officer: Maverick Garfield – CCS/DCS2

Black Ops CSR Manager: Teron Gray – DLM/PC/CCS/DCS2

Black Ops CSR Supervisor: Blaze Wiles – DLM/CCS/DCS2

Black Ops CSR: Ragerat Sands - DLM

Black Ops CSR: WolfShaman Warrior – PC/DLM

Black Ops CSR: Khory Poppy – CCS Specialist

Black Ops CSR: Opal Nakamori – CCS Specialist

Black Ops CSR: Usiku Lutrova – DCS2

An asterisk* followed by a listing next to the name, indicates that person is classified as being proficient in the use of and troubleshooting of weapons and ammunition used on a particular Second Life based combat system/meter.

DL = Damage Land Combat.
DLM= Damage Land Combat Military, using Second Life Military standards to govern Damage Land Combat.
DCS2= Dynamic Combat System, used in sims such as Toxia.
CCS= Community Combat System. used in sims such as CoLA.
PC= Pure Combat



::FAILED DELIVERY PROCEDURES::

We all know SL can have issues from time to time, so delivery failures will happen. Follow these guidelines on how to report them so we can confirm and redeliver the item as soon as possible.

First, wait about half an hour to make sure the database isn't just running slow. If you don't receive the item, open preferences and go to the Network tab, then click Clear Cache and relog. Check your Objects folder for the item.

If you still don't have the item, then log onto your account page on www.secondlife.com and click on Transactions History link on the right side. Scroll down and find the payment to the vendor and put the information into a notecard with this format:

---------REQUIRED INFO!---------

*Critical info!* SL Name (Your Avatar name):
*Critical Info!* Item paid for:
*Critical info!* Date paid:
*Critical Info!* Time paid (SLT/Second Life Time):
Vendor Location:
Vendor Owner (if an Affiliate Vendor):
*Critical Info!* Transaction ID:

-------------------------------------------

Title the notecard with the following: [Failed Delivery] [Your Name]

Then contact a Customer Service Rep to report the failed delivery and give the notecard to that person. If a Customer Service Rep is not available, please drop the completed notecard on the mailbox at the main entrance of the Fiddlers Green store.

Note: Depending on what caused the delivery failure, and if it's an affiliate vendor or not, it may take a day or so to confirm payment. Please be patient as we will get you your item as soon as we can.

Thank you for shopping with us and we apologize for any inconvenience.

Sincerely,

Black Operations Combat Outfitters – Management